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Frequently Asked Questions
Who Should I Contact With Questions About The Material?
Email Appointments@MorningStarFHC.com for any questions about course material. We’ll get back to you within 24-48 hours, and for weekend questions, we usually reply on Monday.
What Browser Should I Use?
We strongly recommend using Safari, Firefox, or Chrome as your default browser for The Hormone Reset Program. Use the most up-to-date version of your preferred browser.
What Type Of Internet Connection Is Best For The Course?
Broadband or DSL connection is fastest. Please note: if you are using a smartphone or tablet to watch videos or listen to audios, make sure you are connected to WIFI as you will be streaming data and could incur data charges if not connected to WIFI. The best way to access the material on mobile devices is to download materials to your computer or laptop and sync to your mobile devices. Your computer manufacturer will have instructions on how to coordinate content between PCs and Mobile.
What Is The Best Way To View The Downloads?
As the first step before watching each video, we recommend looking at each lesson’s download.
Regardless of what computer, operating system, or browser you are using, the PDFs work best with the free application Adobe Reader. While some computers are set-up to open a downloaded PDF in Preview, this program doesn’t work the best! If you open the PDFs in some web browsers, you won’t be able to save your work that way; so, best practice is to download them (save them) to your computer or print them and fill them out.
Can I Use Smartphones, Tablets, And Laptops For The Course?
Yes, but you are encouraged to use a standard desktop and laptop computer.
What's The Quickest Way To Solve A Technical Problem?
Many technical problems can be easily corrected by simply restarting your computer, or in extreme circumstances, by clearing your browser cache. You can search the internet on how to clear your cache, but you will NOT need other programs to do that.
How Long Do I Have Access To The Website?
Subscribers to Balancing Your Hormones Program have ongoing access to the course material. Remember to always download the materials, if you want to keep a local copy on your computer.
I'm Having Trouble Reading Some Of The Charts On The Videos. What Can I Do?
Throughout the course it is highly recommended that you download and print the pdfs. That will ensure that you can follow along and be able to read diagrams which may be too detailed easily see in some of the videos.
I’m Not Getting Individual Help From Dr. Golden-Tevald.
It’s important to understand that this is NOT an individual help program. While Dr. Golden-Tevald is present, the course does not constitute a doctor/patient relationship.
I’ve Sent An Email And Haven’t Received A Response.
Please check your spam/junk folder first. If you haven’t had a response in 48 hours, please send the request again. If you have questions over the weekend, you’ll hear back on Monday.